ONYXFM
011011
Our Commitment to Quality

Onyx FM Warranty & Guarantee

We stand behind our work with clear, limited warranties to give you peace of mind.

Onyx manages the complexity so you can focus on your business.

Agency Disclosure

Onyx Facility Management LLC acts as an authorized facility management agent and does not self-perform trade work. All physical services are performed by independent, licensed contractors within the OnyxFM vendor network. This warranty is administered by Onyx FM on behalf of those licensed vendors.

Applies To

Work coordinated and managed by Onyx Facility Management LLC through its licensed vendor network.

Coverage

Work will be free from defects in materials and workmanship under normal use and conditions for 12 months from the date of completion.

Remedy

Onyx FM will coordinate the repair or replacement of defective workmanship by the responsible licensed vendor at no additional cost to the client, subject to the conditions below.

Conditions

  • Full payment has been received per invoice terms.
  • Written notice of defect provided within the 12-month warranty period via email to support@onyxfm.io or mail to our Glendale, AZ address.
  • The defect is not the result of:
    • Alterations or modifications by parties other than Onyx FM
    • Misuse, neglect, or abuse
    • Improper maintenance performed by others
    • Normal wear and tear
    • Pre-existing conditions documented prior to service
    • External factors including but not limited to acts of God, power surges, or third-party interference

This Warranty Does NOT Cover:

  • Routine maintenance services — including but not limited to grease trap pumping, cleaning, filter changes, and scheduled inspections
  • Consequential or indirect damages — including lost profits, revenue, business interruption, or loss of use
  • Client-supplied materials — materials provided by the client or a third party
  • Force majeure events — natural disasters, pandemics, governmental actions, or other events beyond Onyx FM's reasonable control
  • Issues arising from non-Onyx work — defects caused by work performed by other contractors or service providers

Routine Maintenance Services

Routine maintenance is performed to industry standards. Onyx FM provides a 30-day resolution window for immediate service-related issues directly attributable to the maintenance performed.

  1. Contact us in writing — Email support@onyxfm.io with your invoice number, a description of the issue, and photos if possible.
  2. Investigation — Our team will investigate the claim promptly and in good faith.
  3. Resolution — If the claim is covered under this warranty, Onyx FM will schedule the repair or replacement at a mutually convenient time at no additional cost.

  • Sole Warranty: This warranty constitutes the sole and exclusive warranty provided by Onyx FM. All other warranties, whether express or implied — including but not limited to warranties of merchantability and fitness for a particular purpose — are hereby disclaimed to the fullest extent permitted by applicable law.
  • Limitation of Liability: Onyx FM's total liability under this warranty shall not exceed the invoice amount for the specific work giving rise to the claim. In no event shall Onyx FM be liable for any consequential, incidental, special, or indirect damages.
  • Governing Law: This warranty shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Effective Date: March 2026  |  Last Updated: March 6, 2026

Questions About Our Warranty?

Reach out to us at support@onyxfm.io and we'll be happy to help.